Returns & Exchanges

At soundcore, we stand behind the quality of our audio products with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a straightforward process for returns and exchanges to ensure your listening experience remains uninterrupted.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team or visit our online support portal with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Product

  Place the item in its original packaging including all accessories, manuals, and cables to ensure a full refund and prevent damage during transit.

• 3.
  Ship to soundcore

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your returned item, we will process your refund to the original payment method or ship your replacement within 7-10 business days.