Frequently Asked Questions

Everything you need to know about your Soundcore experience.

What is the standard shipping time for orders within the US?

Standard shipping typically takes 3-7 business days. We offer free shipping on all orders over $25 within the contiguous United States.

What is your return policy?

We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.

Do Soundcore products come with a warranty?

Yes, most of our products include an 18-month limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Klarna or Affirm.

Are Soundcore earbuds compatible with all Bluetooth devices?

Our earbuds and speakers are designed to be compatible with all devices that support Bluetooth connectivity, including iOS, Android, Windows, and macOS.